All deliveries are dispatched as packages through the DHL service, ensuring that each delivery comes with a tracking number for your convenience. 

Following order processing, you will receive an email confirmation and payment receipt. 

Items that are in stock will be shipped within 2 to 3 working days, with an additional confirmation email sent once your item has been dispatched.

In the event that an item is out of stock, we will promptly contact you to provide information. Please allow up to 2 weeks for the shipping of out-of-stock items.

Shipping Costs within Germany

• All shippings within Germany are handled by DHL with a tracking number.
• Free shipping for purchases exceeding – EUR 99.95
• A flat fee of EUR 3.99 will be charged for purchases under EUR 99.95

International Shipping
If you wish to have your order shipped outside of Europe, please
reach out to us at contact@carnault.ch for further assistance.

Disclaimer: Carnault is not liable for any lost, damaged, or stolen
packages. Once the item is shipped, it is no longer under our responsibility. 

For inquiries or concerns regarding your shipment, please contact the respective postal service provider.


Local Pick Up
For Pick Up orders please visit our
Flagship Store at:

Carnault - Flagship Store
Rheingasse 11
4058 Basel


If the customer does not pick up products ordered for store pickup within 14 calendar days from the store's readiness, Carnault may terminate (cancel) the contract.

Learn more about our Flagship Store Here

Our commitment is to ensure your satisfaction with every purchase. To that end, we offer a 30-day return policy from the date of receiving your item. 

To initiate a return, your item must meet the following criteria:

It must be in the same condition as received, unworn or unused, with all tags intact, and in its original packaging.

Please provide the receipt or proof of purchase.

To start the return process, contact us at contact@carnault.ch. Make sure to send your returns to the following address:


Carnault GmbH
Hauptstraße 24,
79822 Titisee-Neustadt,
Germany


Upon acceptance of your return request, we will provide you with a return shipping label and detailed instructions on how and where to send your package. 

Note that returns made without prior authorization will not be accepted.


For any questions regarding returns, feel free to reach out to us at contact@carnault.ch.


Damages and Issues
Upon receiving your order, please inspect it promptly. If you discover any defects, damages, or if you receive an incorrect item, contact us immediately. This enables us to assess the issue and rectify it promptly.


Exceptions / Non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The quickest way to secure the item you desire is to return the original purchase. Once your return is accepted, you can make a separate purchase for the new item.


Refunds
Upon receiving and inspecting your return, we will notify you of the refund status. If approved, the refund will be processed automatically to your original payment method within 10 business days. Keep in mind that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have elapsed since the approval of your return, contact us at contact@carnault.ch for further assistance.